PrintMates

PrintMates dedicates itself to turning your memories into works of art you will cherish.

We make the highest quality reproductions of your photos in a wide array of mediums, including prints in all shapes and size on quality photo paper and canvas.

Hang them in your home or give as meaningful gifts to your family and friends.

Frequently Asked Questions

What is PrintMates?

PrintMates is a website that allows you to order photo prints for delivery

Where is my confirmation email?

Double check your junk folder. Otherwise contact our customer support team who will be happy to assist you.

Shipping Info

Your order should arrive in 6-10 business days. This estimated delivery time frame is not guaranteed. We will do our best to meet these estimates, however current production levels, seasonal variances and shipping services could result in additional shipping time.

If you only received part of your order, sometimes our photo lab processes different sizes or styles of pictures separately which results in your order being sent in multiple packages. Please wait another day or two for the others to arrive.

To track your order just get in touch with your order number.

Your satisfaction is our #1 concern. If for any reason you are not happy with your order, please contact us so we can make it right. If the return is due to a reasons other than our error, it may be subject to a return fee. We reserve the right to issue credit (rather than a refund) for merchandise returned more than 30 days after it was ordered. Shipping charges on the original order will be refunded if the return is necessary due to our error. We are unable to issue refunds for return shipping charges. Please allow ten days once we received your return for your refund to be processed.

We're also here to help if you need to amend your delivery address or cancel your home delivery order, just get in touch via support@printmates.com. If you are within the 2 hours and during our business hours we can cancel your order.

Support

Need help with your order?

Please contact our customer care team: support@printmates.com

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